Privacy Policy
Crescendo Marketing Agency, LLC ("Crescendo," "we," "us") provides missed-call text-back, AI answering, appointment scheduling, and related marketing services for local businesses. This policy describes how we collect, use, and protect your information when you visit crescendomarketingagency.com or communicate with us by phone, text message, web chat, or web form.
Information we collect
When you call, text, chat, or submit a form, we may collect: your name, phone number, email address, the content of your messages and call recordings or transcripts, appointment details, and basic technical data (IP address, browser type) used for site analytics and security.
How we use it
We use this information to respond to your inquiries, send and receive the text messages you have consented to, schedule and confirm appointments, provide customer service, improve our services, and comply with law. If you contacted a business that uses our platform, your conversation and contact details are shared with that business so they can serve you.
Text messaging (SMS) program
By providing your phone number through a call, web form, or chat, you consent to receive text messages from us related to your inquiry — including missed-call follow-ups, appointment scheduling, reminders, and service updates. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out and HELP for help. Consent to receive text messages is not a condition of purchasing any goods or services.
No sharing of mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text-message services.
Service providers
We use vetted service providers — such as telecommunications carriers, messaging and email platforms, payment processors, and hosting providers — solely to deliver our services. They are not permitted to use your information for their own purposes.
Data retention and security
We retain communications only as long as needed to provide our services and meet legal obligations, and we use commercially reasonable administrative and technical safeguards to protect your data.
Your choices
- Opt out of text messages at any time by replying STOP.
- Request access to, correction of, or deletion of your information by contacting us below.
Children
Our services are intended for business use and are not directed to children under 13. We do not knowingly collect information from children.
Changes
We may update this policy from time to time. The current version will always be posted on this page with its effective date.
Contact us
Crescendo Marketing Agency, LLC
Email: tony@crescendomarketingagency.com
Phone: (346) 315-4004